At Kingston Vale Florist, we take pride in being your local, trusted florist serving the Kingston Vale community and nearby businesses. Every bouquet and arrangement is carefully crafted with your satisfaction in mind. Our guarantee is simple: when you order from us, you receive only the freshest flowers available, beautifully presented and delivered at their peak.
We strive for excellence in every delivery. If your flowers arrive damaged or not as described, please report the issue to us within 24 hours of receipt. Your happiness is our top priority, and we will arrange for a replacement bouquet or offer a full refund, depending on your preference. When reporting damaged products, please provide clear photographic evidence to assist us in resolving the issue as swiftly as possible.
Kingston Vale Florist guarantees that all flowers delivered are fresh and in optimal condition. Flowers, being a natural product, will vary in color, variety, and lifespan depending on seasonal availability. Our typical freshness window is 5-7 days, provided the flowers are cared for following our recommendations (changing water, trimming stems, and keeping them in a cool place). If you feel that your arrangement does not meet our freshness standards within 48 hours of delivery, please get in touch for prompt assistance.
Should any issues arise with your order, you have the choice between a replacement at the earliest possible time or a full refund to your original form of payment. We will work with you to ensure the best possible solution, be it a new bouquet, a credit note, or a return of funds. Please note that returns or refunds may not apply where proper care instructions have not been followed or where dissatisfaction arises after the initial freshness window.
Owing to the perishable nature of fresh flowers, returns are assessed on a case-by-case basis. In most cases, we do not require the return of your original bouquet, but we may request photos and details to help us understand how we can serve you better. Our aim is to resolve all flower quality concerns as conveniently as possible for you.
Your feedback is valued at Kingston Vale Florist. If you wish to submit a complaint regarding your flowers or our service, please contact us within 48 hours of delivery. Each complaint will be investigated individually, and we’ll respond with a proposed resolution within 2 business days. If further action is needed, our management will review your complaint to ensure your concerns are addressed swiftly and fairly.
As your local florist in Kingston Vale, we care deeply about delivering only the highest standards of service and floral quality. Our team is dedicated to ensuring lasting happiness with every bouquet. We are privileged to serve the households and businesses of Kingston Vale and look forward to brightening your day with flowers, guaranteed fresh every time.
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