These Terms & Conditions govern your use of the Kingston Vale Florist website and the purchase of floral products and related items through our online shop. Kingston Vale Florist provides professional online flower delivery services throughout Kingston Vale and surrounding areas. Please review these terms carefully before placing an order, as by using our website and services you agree to be bound by them. These terms are designed to protect both you, our valued customer, and us as your florist of choice.
These Terms & Conditions are applicable to all customers purchasing goods and services from Kingston Vale Florist via our e-commerce platform. This includes online flower delivery orders within Kingston Vale and neighbouring areas, as detailed in our delivery information on the website. By placing an order with Kingston Vale Florist, you acknowledge that you have read, understood, and agree to these terms in their entirety.
Placing an Order: To place an order for flower delivery in Kingston Vale or surrounding areas, please use our online shop to select your chosen products and add them to your basket. You will be prompted to provide details concerning the recipient, delivery address, delivery date, and any specific order instructions. Please ensure that all information provided is accurate and complete.
Order Confirmation: After submitting your order and completing payment, you will receive an order confirmation via the website or through other specified means. This confirmation constitutes acknowledgement of your order request; acceptance of your order occurs when we dispatch your chosen products. If we are unable to accept or fulfil your order for any reason, we will notify you as soon as possible and issue a full refund where payment has already been made.
Order Amendments: Should you need to make a change to your order, including recipient details or delivery instructions, please contact us promptly. We will do our utmost to accommodate amendments, but cannot guarantee changes after your order has been processed or dispatched, particularly for same-day deliveries or during peak seasonal periods.
Accepted Payment Methods: We accept payments via major debit and credit cards, as well as any additional secure online payment methods advertised at checkout. All transactions must be completed and payment authorised in full before an order can be processed and delivered.
Pricing Policy: All prices for our flowers and additional products are clearly displayed on our website in UK Pounds Sterling (GBP), inclusive of VAT where applicable. Delivery charges or surcharges for specific items or areas are detailed at checkout prior to order confirmation. Kingston Vale Florist reserves the right to update pricing without prior notice; however, prices displayed at the time of ordering will be honoured for that order.
Payment Security: Your payment information is handled using encrypted, industry-standard security protocols to ensure your details remain confidential and protected at all times.
Coverage Areas: Our flower delivery service covers Kingston Vale and most surrounding towns or districts. If your delivery address falls outside of our standard delivery area, we will notify you as soon as possible and either offer alternative arrangements or provide a full refund.
Delivery Times and Dates: We will make every reasonable effort to deliver your flowers on the requested date. Same-day delivery may be available for orders placed before the specified cut-off time on our website. Please note that during peak periods such as Valentine’s Day and Mother’s Day, delivery slots may fill quickly and advance booking is advisable. While we endeavour to fulfil requested delivery windows, exact delivery times cannot be guaranteed.
Delivery Instructions: If the recipient is not present at the delivery address, our driver may leave the flowers with a neighbour or in a safe place, unless otherwise instructed in your order. We accept no liability for orders left in these circumstances, though we will always strive to ensure safe and satisfactory delivery.
Cancelling Orders: Orders may be cancelled for a full refund, provided cancellation notice is given at least 24 hours prior to the scheduled delivery date. To cancel an order, please contact us without delay using the contact options shown on our website. Once flowers have been prepared, dispatched, or delivered, cancellations may no longer be possible.
Non-Delivery and Substitution: In the event that we are unable to deliver your order as scheduled, we will contact you to arrange an alternative delivery date or provide a full refund. On rare occasions, certain flowers may be unavailable. In such cases, we reserve the right to substitute with blooms of equal or greater value and similar style without notice, ensuring the overall presentation meets our high quality standards.
Returns: Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality of flowers or service received, please contact us within 24 hours of delivery with photographic evidence. We will assess your complaint promptly and, where justified, offer a replacement or partial/full refund at our discretion.
Refund Processing: Approved refunds will be processed using the original payment method as soon as reasonably possible, usually within 3-5 business days.
All product descriptions, images, and specifications on the Kingston Vale Florist website are provided in good faith and with the intention of giving the most accurate representation possible. Please note that actual arrangements may vary slightly due to seasonal availability, local conditions, and the inherent uniqueness of each floral creation. Vase, gift, or accessory inclusions will be as described or, if substitution is required, of comparable value and style.
You are responsible for providing complete and accurate information when placing your order, particularly regarding delivery addresses and recipient contact details. If incorrect information leads to missed delivery, Kingston Vale Florist cannot be held liable. Please ensure recipients are available to receive deliveries on the scheduled date wherever possible.
To the maximum extent permitted by law, Kingston Vale Florist shall not be liable for any indirect, incidental, special, or consequential losses arising from the use or purchase of our products, or for any failure or delay in fulfilling orders due to circumstances beyond our reasonable control (including but not limited to adverse weather, supply shortages, transport interruption, or acts of god).
Our total liability to you for any claim arising out of or in relation to these Terms & Conditions, or any products supplied by us (whether in contract, tort, negligence, or otherwise) will be limited to the amount paid by you for the relevant order.
Your personal data is collected and processed in accordance with our Privacy Policy. We do not disclose your information to third parties except as necessary to process and deliver your order or as required by law.
Kingston Vale Florist reserves the right to update or amend these Terms & Conditions at any time, with changes effective from the date of posting on the website. You are encouraged to review these terms periodically to ensure your continued consent. Ongoing use of our services will be deemed acceptance of any revised terms.
These Terms & Conditions and any dispute or claim arising from them or your use of this website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Kingston Vale Florist welcomes any feedback or enquiries regarding these Terms & Conditions or your order. For support, please refer to the contact information provided on our website.
These Terms & Conditions constitute the agreement between Kingston Vale Florist and all customers across Kingston Vale and surrounding areas, for any orders made through our online shop. We thank you for choosing Kingston Vale Florist for your flower delivery needs and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston Vale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston Vale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.